Web Applications - Is Your Company Getting Information Out Effectively?
Web applications are now changing the way information is getting formed and viewed by users. Instead of users having to seek out and search for information, these applications are shaping information so it comes to them at the touch of a button. Nationwide Insurance recently came out with the "Claims App." This allows their clients to pull out their phone after being in a car accident, and directly upload the claim information instantly. They can take pictures of the damage done, use an interactive form to exchange personal information with the other driver, use the flashlight function if it is dark out, and record the exact location of the accident using the GPS functionality of their phone. All of this is then automatically attached to their records by the application. This is only one example of how organizations are getting their important information out. Is your company doing this effectively? Or will you be left behind?
It is no secret that the organizations first to try new technology reap the benefits if that technology becomes the norm. Those late to the game or those that choose to ignore it usually get left behind and miss out on the revenue it generates. In the recent past, many businesses were saying, "We need to get on Facebook to get information out to our clients and customers." Now those same businesses are saying, "We need to use Twitter to get specific information out quickly to our clients and customers." But what the organizations that are going to be successful are thinking right now is, "What is the next big technology that is going to change the business model and advertising?" The answer: Web Applications.
Information Technology is a constantly changing world that is hard to stay at the forefront of. It seems that the pendulum sways back and forth on a daily basis, depending on who you talk to. Is it better to use backup tapes, or online backups? Should we use a server and PCs or a mainframe and dumb-terminals? Should we centralize or decentralize our services? And the truth is, both ways can work but have different tradeoffs. But when it comes to the actual information aspect, the change is slightly more linear.
If you look back, computers were originally used for doing repetitive calculations that prior to computers were done by hand. The information was the accounting numbers and the technology was used to render them into reports. But people soon realized that by changing the interface and back coding, a computer could be much more useful to the general public. That is when the Graphical User Interface (GUI) started to change the way businesses were run.
GUIs created a system of "files" and "folders" that were stored on the user's "desktop" to help the general public perform computing tasks without knowing how to write code. This allowed everyday business people to become more efficient. Since then, the internet has arrived and created a place where free information is readily available. The problem is, no one created the Internet "GUI" that makes it easy for the average person to use.
The web browser is a useful tool that allows users to type in web addresses to retrieve specific web pages and have access to the information on that page. This was far more powerful than having to go to the library to look up information, but it was only the start. Next, search engines came along and changed entire business models. People were now able to find the specific information they were seeking without having to use web addresses. This history lends itself to the question many organizations are now asking: "What's next?"
As mobile phones continue to evolve, their capabilities are far surpassing everyone's expectations. As technology continues to advance, it facilitates the next generation of "GUIs." Imagine not constantly being bothered by status updates, tweets, emails, and news headlines. Imagine not having to spend your time seeking out information that is important to you. This is the result when companies create web applications that shape their information into what is important and relevant to their users. When the user wants the information it is a click away; they do not have to worry about information being forced into their already busy life at someone else's digression.
Currently, many media outlets are using this to get news, stats, and other information out to their viewers. They are leading the way, but have not completely mapped out the path to success. As more companies begin to catch on, they will have to perform research and analysis to decide what is important and relevant to their customer base. Once they successfully form their information into useful applications, they will instantly begin to benefit from being on the cutting edge.
Salvatore DeRose Jr.
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